Note: Changes over the phone can take up to 24 hours longer than changes sent through the ticket system.
Welcome To Bombora Local’s Changes Lounge
It is here where you will submit changes for your site to our Design Team.
Changes that come through the Ticket System go straight to a designer with out delay with stream line communication back to you. It is also here in the ticket system where you can easily check on the status of your changes as they are being completed just by entering your Ticket Tracking ID you receive once you've opened a ticket (Please save this ID somewhere save).
Small changes will take 24 – 72 hours and typically include 4 – 5 changes per submission. More than 4 to 5 small changes can push it to the large changes category which will take 5 – 7 days. Below is a sample of what small changes are.
- Phone Number Update
- Contact Information Update
- Text Formatting (font size, bolding, etc)
- Background Changes
- Image Changes (up to 3)
- Social Media Links
- Spelling Corrections
- Small Text Changes (No more than 2 paragraphs)
- Adding images to Gallery
- Changing theme colors
- Rotating Header Images
Larger changes can take between 5 -7 days. Providing content, images, and detailed instructions can significantly decrease the expected timeframe. Below is a sample of what is considered larger changes.
- Changing theme colors and styling
- Adding 3rd party widgets or apps
- Complete Redesigns
- Shopping Carts
- E-commerce Pages
- Changing Audio in the Video
- Changing Images in the Video
- Header Changes
- Adding New Pages
- Writing new content
- Creating new ads
- PayPal Integration
- Merchant Account Integration
- Adding Products
How To Submit A Change:
Submitting your change and being specific about what and where the change goes reflects how long and how much communication it takes to get the change completed. Below is an example of how to submit a change and how to be specific.
On the About Us Page,
Please change the text in the second paragraph from:
"Family owned and operated in the local area for more than 30 years"
To the New Text
"Family owned and handed down from one generation to the next since 1982 bringing the local area more than 30 years of experience"
On the Services Page,
Please change the red diesel truck picture next to the 3rd paragraph to the new picture I attached
On All Pages,
Please move the social media Icons from the top of the site to the footer at the bottom of the page and Please change the audio in the commercial about 1/3 of the way through from:
"Bringing you the best products and brands found on the market"
"We only look for and use the best possible products and brands with you in mind."